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Montreal Gift Baskets

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KOSHER

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Rosh Hashanah

 

 

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Gift Shop Hours

Mon-Fri: 9 AM - 5 PM

Sat: 9 AM - 3 PM

(Canada Eastern Time)

 

Please call during regular store hours for any custom made gifts!

Delivery & Shipping Policy

Local Hand Deliveries (Mon - Fri) 9 AM - 5 PM EST
and (Saturday) 9 AM - 3 PM EST
 Same day delivery,
if the order is received by 10:30 AM
(Our delivery van usually leaves at 11:00 AM)

 

PLEASE NOTE:
Due to the rising cost of gas and poor road conditions we no can no longer offer free delivery.

 

We hand deliver all our gift baskets, fruit baskets and floral arrangements within the island of Montreal (Quebec) and the surrounding areas if order is placed before 10:30 AM that day. All orders for Fruit baskets or Floral arrangements OUTSIDE or the Montreal area will be transfered to one of our many reliable affiliates in that area. All orders placed after 10:30AM will be delivered the next day,or we can deliver it SAME DAY using a RUSH courier service for you. ( weather permitting)

Our phone lines are open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 3:00 PM (Eastern time).

During busy seasons your call will be returned by a customer service agent the same day.

Please call for exact delivery charges, if outside the Montreal area.

Our Local Shipping Couriers
(overnight service)


CANPAR

CTC 2000

 


Payments Accepted

We accept American Express, MasterCard, Visa, and Corporate checks upon approval.

**Any Return Check Fee will be $30.00**

Patment by Paypal Orders may be placed online using our shopping cart with the Paypal® system and will be confirmed via email by a customer service agent.

NOTE: The delivery fee that is given when using the online shopping cart only applies to the Montreal (Quebec) area.


Shipping/Delivery Fees, Delivery Time and Quebec Taxes

Generally, all orders are shipped (delivered) the same day if received by 10:30 AM EST Monday to Friday, unless a later ship date is specified. Orders placed on weekends will ship the next business day.

Hand deliveries are made from 9:00 AM to 5:00 PM locally. We CANNOT guarantee a delivery time unless you send it RUSH. Our van usually leaves for delivery at 11:00 AM.

If nobody is home at time of delivery, the hand delivery drivers will try and find a neighbor to accept the delivery, and leave a message on their answering machine(please provide phone # ) instructing them to pick it up at the neighbors home. If they cannot find anyone to accept it, we will contact the recipient to arrange another delivery time. After 2 try, the gift is returned to our store and we will contact you.

We also offer Saturday hand delivery to Montreal and surrounding areas upon request (9:00 AM to 3:00 PM).

** Special occasions such as Mothers Day will have Sunday delivery at no extra charge.**

During the Christmas Season please place your orders early to ensure timely delivery.

If your gift is to be delivered in Quebec, applicable sales taxes (GST 5% + PST 8.5%) will be added to your order.

Ontario  (HST) 13%
British Columbia (HST) 12%
Nova Scotia (HST) 15%
New Brunswick (HST) 13%
Newfoundland/Labrador (HST) 13%

O
ther Canadian provinces (GST) 5%

Orders sent to USA are exempt of all taxes. Remember, since 9/11 we cannot ship to the USA. We can however offer a service for delivery using our affiliates at FTD.


We also ship across Canada.


Local Hand Delivery Fee Information

We hand deliver to the Island of Montreal, West Island (limit of Baie D'Urfe), Chomedey Laval, Brossard, Greenfield Park, Longueuil and St. Lambert. All other delivers will be shipped overnight by our courier service.

We ship via a courier service for all non-hand delivered areas. Please call us for delivery cost as it varies to upon destination.


Discounts Offered

We offer a discount on all large corporate orders of 25 or more. A 50% deposit is required to start order, if order is within 2 weeks, full payment is required.

ALL large orders are subject to a cancellation fee of 40% after order has processed.

**No same day shipping on orders more than 10 baskets.**


Shipping Information & Policy
All gifts shipped or delivered include a hand written enclosure card.

**Shipping chocolate gifts is at your own risk** (in hot weather areas) we will however ice-pack the shipping box. If we think the weather is too hot, we will refuse to deliver it.

All orders are shipped Monday to Friday with the exception of the Holiday Season, as shipping may take longer to some locations.

All gifts are shipped by a courier service unless otherwise requested. Ground shipping generally takes 2 to 6 business days based on location not including weekends or ship date.

We strive to make sure all information is correct when we receive your order. If any package is sent to the wrong address due to incorrect customer information submitted, we will re-bill to reship or redeliver the order.

**Any address correction made by our shipping courier due to incorrect information given by you, we will reverse the courier charges back to you.**

Please notify us by telephone or email as soon as any errors are noticed before your shipment is sent out. Once it leaves for delivery you will be charged any extra fees imposed by the courier service, if there are errors on your shipping address.

Carolyn's Gift Creations assumes no responsibility for shipment delays occasioned by the courier or other delivery services once the gift has left our base during busy or peek seasons such as Christmas time. Please remember, if you are stuck in traffic, our drivers are most likely stuck too.
 


Delivery to Hospitals:

When placing an order for delivery to a patient, hospital worker or doctor, please make sure that you include as much information about the patient or the Doctor's location as possible.

Below is an example of important delivery information:
Remember Quebec hospitals use the Maiden name of the patient, not the family name!

Jim Bob Doe, room 1234 Pavilion C
Lakeshore hospital
123 Stillview Ave., Pointe Claire
Phone #123-1234, x123


Proper Delivery Address:

PLEASE ENSURE THAT YOU PROVIDE THE CORRECT DELIVERY ADDRESS, PHONE # AND INFORMATION SUCH AS APT/LOT # IF REQUIRED; ANY DELAYS CAUSED BY AN INCORRECT/MISSING DELIVERY ADDRESS INFORMATION WILL RESULT IN EXTRA FEES AND OR CANCELLATION OF ORDER!!

ORDERS CONTAINING PERISHABLE ITEMS THAT CANNOT BE DELIVERED AT A SET TIME (OR RESOLD) AND ARE RETURNED TO US DUE TO AN INCORRECT DELIVERY ADDRESS (CANCELLATION) WILL NOT BE REFUNDED - **NO EXCEPTIONS**!

Please check your delivery address before ordering.

Sorry we DO NOT ship to P.O. boxes.

Cheesecakes, flowers and fruit baskets cannot be shipped. Only hand-delivered due to the fact that these are delicate items.

Wine baskets can only be delivered within Canada.


Return Policy

Unopened baskets may be returned (minus a 20% restocking fee) however any products that have been opened or tampered with cannot be refunded due to the nature of food items, open product can't be resold.

Delivery/shipping and handling fees are also non-refundable.

Returns can be made within 3 working days of your receipt, with a Pre-Authorization Form from Carolyn's Gift Creations. Please call or email us to obtain authorization.

Return shipping fees are the responsibility of the recipient/buyer.

All merchandise must be returned in the original carton and in good condition (as delivered). No credit can be issued until we have received the returned merchandise.

Merchandise not meeting the above criteria will be refused.


Damaged Product Policy

We take great care in packaging our baskets and boxes, therefore any damaged shipments or problems with any gift must be reported to us immediately and then a claim will be filed with the carrier that delivered your gift.

Be sure to keep all packaging as it will be requested by carrier in order to insure a replacement.

We will make every effort to replace any damaged items and ensure your satisfaction.

Carolyn's Gift Creations reserves the right to make substitutions of comparable or greater value when necessary; however, quality is never compromised.


NOTE: **Prices are subject to change without notice**

If you have any questions, please contact us

Privacy Policy:
All personal information is kept private including your email address and will not be sold or given to anyone without your permission.

Amex, MasterCard, Visa are accepted for all payments of your montreal gift baskets or for your florist needs  Patment by Paypal
All prices are in Canadian funds

Baby Gift Baskets | Birthday Gift Baskets | Wedding Gift Baskets | Sympathy Gift Baskets | Get Well Gift Baskets
Corporate Gift Baskets | Student Gift Baskets | Ladies’ Gift Baskets | Men’s Gift Baskets | Valentine's Gift Baskets 
Easter Gift Baskets | Mother’s Day Gift Baskets | Father’s Day Gift Baskets | Kosher Gift Baskets

Rosh Hashanah Christmas Gift Baskets | Admin. Assist. Gift Baskets | Any Occasion Gift Baskets 
Flowers | Balloons/Stuffed Animals | Fruit Gift Baskets  
Contact Us | About  | Delivery & Shipping Policy | Our Affiliates | Client Testimonials | Home | Français
F.A.Q
 

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